SUBMITTING A COMPLAINT

Pursuant to Article 10, Paragraph 3 of the Consumer Protection Act (Official Gazette 41/14, 110/15, 14/19), we inform consumers that they can file a complaint:

In the complaint book located in the business premises

To the address Mesna industrija RAVLIĆ d.o.o., Čvrsnička 4, 31000 Osijek

To e-mail: info@ravlic.com

To the free info phone 0800 1960

We will respond to the complaint in writing no later than 15 days after receiving the complaint. In the complaint, please include the first and last name of the person submitting the complaint and the address for delivery of the response.

If the consumer is not satisfied with the response to his complaint, he can submit a proposal for conciliation or initiate an alternative resolution of consumer disputes in accordance with special regulations governing conciliation or alternative resolution of consumer disputes:

a proposal for an alternative resolution of a consumer dispute can be submitted to the Mediation Centre HGK, Zagreb, Roosveltov trg 2, e-mail: mirenje@hgk.hr, (http://www.hgk.hr/centar-za-mirenje/o-centru- za-mirenje) or the Court of Honor at the Croatian Chamber of Commerce, Zagreb, Roosveltov trg 2 (https://www.hgk.hr/sud-casti-pri-hgk/o-sudu-casti) or any conciliation centre in the Republic of Croatia.